SmallBizGenius Analysis
Zygo, a company specializing in underwater audio streaming devices, faces criticism regarding product reliability and customer service. Customers report issues with the durability and longevity of Zygo products, alongside concerns about the responsiveness of the company's support team.
Category Breakdown
Scores based on analysis of 3 recent reviews
Product Reliability
2.0/10Reviewers consistently report issues with Zygo products failing shortly after purchase. One reviewer stated their device "worked about 3 times then no more," while another experienced a loss of streaming range in under two years.
3 reviews mention thisCustomer Service
3.0/10Customers express frustration with Zygo's customer service responsiveness and warranty support. Reviewers describe slow email responses and a cumbersome process for resolving issues, with one customer noting it will "likely take almost 3 weeks" to receive a replacement headset.
3 reviews mention thisWarranty Support
3.0/10Reviewers indicate difficulty in getting Zygo to honor their warranty. One reviewer had to send multiple emails, pictures, and the serial number before finally receiving confirmation of a replacement, while another was offered a discount on a new model instead of warranty service.
2 reviews mention thisPros & Cons
Common Complaints
"Bought the first generation.The product worked about 3 times then no more."
"Very unresponsive to problems."
"Zygo makes it tough to get them to honor the warranty."
"I had my Zygo for less than 2 yrs and lost streaming range over 10 yards."
Common Questions About Zygo
Answers derived from customer review patterns
Is Zygo legit and trustworthy?
Based on the limited reviews available, there are significant concerns about Zygo's product reliability and customer service. Customers report devices failing quickly and difficulties in obtaining warranty support. The slow response times and cumbersome warranty process raise questions about the company's commitment to customer satisfaction. While the product concept is innovative, the execution and support appear to be lacking, making it difficult to recommend Zygo without significant reservations.
Based on 3 reviewsDoes Zygo have good customer service?
The available reviews suggest that Zygo's customer service is a point of concern. Customers report slow email response times and a lengthy process for resolving issues, particularly regarding warranty claims. One reviewer described the process as "slow play[ing] every email," leading to frustration. The lack of responsiveness and the perceived difficulty in obtaining support raise doubts about the quality of Zygo's customer service.
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